Frequently Asked Questions

Order Information

* How can I check the status of my order?
To check the status of your Internet or Phone order, just click on the Order Status link at the bottom of every page. Please remember that you must be a registered customer and signed in to your account.

* How can I find out where my package is?
Our Customer Service section contains everything you need to know about shipping, handling, delivery time frames and more. Please click on the links below for more information:
U.S. & Canada Shipping
International Shipping

* When checking on the status of my order I received an "In Process" message. What does that mean?
"In Process" means that your order will be shipping out soon. Changes to your order cannot be made during this time, but you can always call to make a return or exchange once your order has arrived.

* My order has shipped but I still can't track it. How can I find out where it is?
If 48 hours have passed and you're still unable to track your order after it has been shipped, please call 603-203-0864

* I am shipping my order outside of the U.S. Will I be charged additional duties and taxes?
Shipping to Canada: When you place an order at DiamondDelightClothing.com, the GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All duties and taxes collected are forwarded to the proper Canadian authorities.

* Shipping Outside the U.S. & Canada: Your order may be subject to VAT, import duties and taxes, which are levied once your package reaches your country. Diamond Delight Clothing cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.

* How do I calculate the shipping and handling for my order?
Shipping and handling charges are determined by the merchandise dollar amount of your order before any special offer deductions or sales tax calculation. To see our shipping and handling rates, please click on the links below:
U.S. & Canada Shipping
International Shipping

* What is your Returns Policy?
Refunds will be credited in the same form as they were paid, if an item is returned within 14 days of purchase.

* How do I make a return or exchange?
Please click the following link to view and print a form:
Returns
We will ship exchanged merchandise as soon as your return has been received and processed. We will issue a refund or credit with in 7-17 days after receiving the returned item. Please note that  returning items shipping charges will be paid by you. Please send your package via a prepaid, insured, traceable method. To expedite your exchange, you may order your new selections by calling 603-203-0864

* How can I exchange items over the phone?
You may order your exchange selections by calling 603-203-0864. We will issue a refund or credit for your returned merchandise as soon as the return has been received and processed.

* What forms of payment do you accept online?
We accept the following credit cards at DiamondDelightClothing.com:

• American Express
• Discovery Card
  
• MasterCard
• VISA

* How can I find out when my backordered items will be shipped?
To check the status of backordered items, just click the Order Status link at the bottom of every page. Please remember that you must be a registered customer and signed in to your DiamondDelightClothing.com account. To check the status of your order by phone, please call 603-203-0864

* Can I make a change to a backordered item in my order?
To make changes to backordered items, please call 603-203-0864 and we will help you.

Shopping Online

* How can I use an Offer Code online?
To redeem special offers, customers must type in the code on the shopping bag page in the redeem code box at checkout. After entering an offer code, adjustments will be made to eligible orders at checkout. Offers are valid while supplies last. All offer codes have an expiration date. All orders are subject to verification.

* How do I receive special offers from DiamondDelightClothing.com?
Sign Up for Email to be the first to hear about special offers, new products, sales, events and more.

* How can I unsubscribe from receiving Diamond Delight Clothing VIP emails?
Please click the following link to be removed from our email list. Unsubscribe from VIP Emails. We appreciate your patience as it may take sometime before your email address will be removed from our list. Please note that you will still be asked to provide your email address when ordering online so that we may contact you with information about your order.

Our Products

* How do I use a Gift Card on an online order?


*  What's the best way to shop at DiamondDelightClothing.com?
At the top of each page, you'll find different categories like "Western", "Saddleseat" and "Huntseat". If you click on a category, you'll find that it's further divided into different sub-categories down the left side of the page. Each sub-category contains a series of products that will interest you.

*  Where can I find sizing information?
Size charts are located in the Customer Service Section.

Delight Cards

* How do I apply for the Delights Card online?
You can apply for the Diamond Delight Clothing Delights Card at diamonddelightclothing.com/delights-card and complete an application form online.

*  Where can I use my Delights Card?
You can use your Delights Card for purchases made at DiamondDelightClothing.com or expositions that we are at.
Examples Equine Affaires.

* Why am I being offered a Delights Card when I already have one?
If you have not used your Delights Card in the last 12 months, your card may have become inactive.

* What benefits will I enjoy if I apply and I am approved for the Delights Card?
Once you have your Delights Card, you will earn points every time you use your Delights Card. Earn 250 points and we will give you a $10 reward.
Other benefits include: six months of irresistible offers worth up to $100, a birthday gift and so much more. For complete list of benefits, click here.
The Delights Card reward program is provided by Diamond Delight Clothing. Diamond Delight Clothing may change or discontinue this program at any time without notice.

* How do I reach Customer Service with questions about my Delights Card account?
Call 603-203-0864 or email info@diamonddelightclothing.com we will help you with any questions you may have.

About Us
 

* How can I become a Diamond Delight Clothing model?

If you would like to be a model for a DDC fashion show. Please send us some information about such as: Name, phone number, details about you, etc & include a reference photo send your information to fashionshows@diamonddelightclothing.com. We will hold on to your information for the up coming fashion show in 2010 or 2011. If you are chosen to be a DDC model you will be notified by phone within in a few months of the fashion show.

If you have any questions please email us.

* Can I open a Diamond Delight Clothing store in my town?
Diamond Delight Clothing sells directly to the public through our online site and our own up and coming retail shops as retailers

* How did Diamond Delight Clothing start?
Click here to read our story.